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URGENT AND IMPORTANT INFORMATION REGARDING WOODWAY MEDICAL CENTRE - PLEASE READ

15th July 2020

Re: Guidance note for patients requesting exemption letters

 

We are aware that some patients might be understandably anxious about the Government’s recent announcements around the use of face masks in various public settings. 

 

GPs are unfortunately not in a position to provide individual risk assessments or letters for patients who feel that they should be exempt from wearing a face mask. 

 

Coventry and Warwickshire Local Medical Committees have therefore prepared this guidance note as the statutory body that advises and supports all GPs and practice teams across both counties.

 

The government guidance on exemptions suggests there is no requirement for evidence for exemption, therefore it is sufficient for an individual to self-declare this. 

 

Similarly, practices are under no obligation to provide letters of support for anyone who does not fall under the list of exemptions but considers themselves to have another reason to be exempted.

 

Current government advice on the use of face coverings can be found here:

https://www.gov.uk/guidance/coronavirus-covid-19-safer-travel-guidance-for-passengers#face-coverings

 

We will pass on further guidance when this is produced by the government.

Due to the emergence of Covid19 nationally we have adapted our working practices in order to try to reduce any spread throughout our community.

All pre-booked appointments and blood tests from and including Friday 13th March will be cancelled, and where necessary converted to a telephone appointment. The practice will contact patients affected, please DO NOT CONTACT US.

All patients MUST contact the surgery by telephone before attending in person. It is NO LONGER POSSIBLE to make an appointment by coming to the surgery IN PERSON and patients that do will be turned away with advice to phone in.

All patients requesting appointments will have their contact number taken by our telephone staff. If possible please provide some indication of your condition so that the correct team member can return the call. They will be called back and triaged by the clinical team and where possible managed by phone. If the clinician decides that a face to face appointment can not be avoided then this will be arranged. Please do not bring anybody to accompany the patient unless absolutely necessary.

For the foreseeable future routine appointments will not be available. Medication reviews, blood pressure checks etc will be postponed until the immediate risk has passed. The practice will communicate this with patients in the future.

Please do not ring the practice for anything other than genuine medical queries as we do expect our telephones to be busier than usual. We will be focusing on providing clinical care.

We as a practice will be doing everything we can to serve our community and appreciate your cooperation at this difficult time.

If you are concerned that you may have Coronavirus or are unsure whether you need to self isolate, please use the NHS 111 website to assess how you should proceed.

 

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EMIS WEB UPGRADE PROGRAMME - INFORMATION REGARDING OUR CLINICAL SYSTEM PROVIDER'S UPGRADE TO AMAZON WEB SERVICE:

Practice News: The Practice uses a system called EMIS Web to manage clinical information about your care and health.

This system is provided by a company called EMIS Health LTD who acts as a data processor on behalf of the Practice. EMIS Health LTD also uses a sub-processor which is Amazon Web Services (sub-processor) who act under written instruction from EMIS Health LTD to store the data. Under no circumstances is it technically possible for Amazon Web Services to access any information about you. Should you have any concerns or queries please do not hesitate to contact the Practice.

STATEMENT FROM EMIS WEB: 

Third party processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

  • Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.
  • Delivery services (for example if we were to arrange for delivery of any medicines to you).
  • Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Further details can be directed to future-data@emishealth.com   https:/www.gov.uk/guidance/use-cloud-first

Temporary Registration

If you are ill while away from home or if you are not registered with a doctor but need to see one you can receive emergency treatment from the local GP practice for 14 days. After 14 days you will need to register as a temporary or permanent patient.

You can be registered as a temporary patient for up to three months. This will allow you to be on the local practice list and still remain a patient of your permanent GP. After three months you will have to re-register as a temporary patient or permanently register with that practice.

To register as a temporary patient simply contact the local practice you wish to use. Practices do not have to accept you as a temporary patient although they generally do if you are staying at the home of someone who is registered with them.  All surgeries have an obligation to offer emergency treatment for genuine clinical emergencies. 

You may also use the local Walk-in-Centre for immediate care.

You cannot register as a temporary patient at a practice in the town or area where you are already registered.

 

 
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