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Noticeboard

URGENT AND IMPORTANT INFORMATION REGARDING WOODWAY MEDICAL CENTRE - PLEASE READ

Due to the emergence of Covid19 nationally we have adapted our working practices in order to try to reduce any spread throughout our community.

All pre-booked appointments and blood tests from and including Friday 13th March will be cancelled, and where necessary converted to a telephone appointment. The practice will contact patients affected, please DO NOT CONTACT US.

All patients MUST contact the surgery by telephone before attending in person. It is NO LONGER POSSIBLE to make an appointment by coming to the surgery IN PERSON and patients that do will be turned away with advice to phone in.

All patients requesting appointments will have their contact number taken by our telephone staff. If possible please provide some indication of your condition so that the correct team member can return the call. They will be called back and triaged by the clinical team and where possible managed by phone. If the clinician decides that a face to face appointment can not be avoided then this will be arranged. Please do not bring anybody to accompany the patient unless absolutely necessary.

For the foreseeable future routine appointments will not be available. Medication reviews, blood pressure checks etc will be postponed until the immediate risk has passed. The practice will communicate this with patients in the future.

Please do not ring the practice for anything other than genuine medical queries as we do expect our telephones to be busier than usual. We will be focusing on providing clinical care.

We as a practice will be doing everything we can to serve our community and appreciate your cooperation at this difficult time.

If you are concerned that you may have Coronavirus or are unsure whether you need to self isolate, please use the NHS 111 website to assess how you should proceed.

 

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EMIS WEB UPGRADE PROGRAMME - INFORMATION REGARDING OUR CLINICAL SYSTEM PROVIDER'S UPGRADE TO AMAZON WEB SERVICE:

Practice News: The Practice uses a system called EMIS Web to manage clinical information about your care and health.

This system is provided by a company called EMIS Health LTD who acts as a data processor on behalf of the Practice. EMIS Health LTD also uses a sub-processor which is Amazon Web Services (sub-processor) who act under written instruction from EMIS Health LTD to store the data. Under no circumstances is it technically possible for Amazon Web Services to access any information about you. Should you have any concerns or queries please do not hesitate to contact the Practice.

STATEMENT FROM EMIS WEB: 

Third party processors

In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:

  • Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.
  • Delivery services (for example if we were to arrange for delivery of any medicines to you).
  • Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).

Further details can be directed to future-data@emishealth.com   https:/www.gov.uk/guidance/use-cloud-first

Appointments

New Information:- July 2019

The Surgery is now offering Extended Hour Appointments on Wednesdays between 6.30-8.00pm

 

diary_appointmentConsultations are by appointment and can be booked in person or over the telephone during opening hours.  Our patients can see any of the doctors regardless of which doctor they are registered with.

Appointments can be booked online via the link at the top of this page. New users are required to complete a simple registration prior to using the service. 

All children under the age of 14 must be accompanied by an adult when attending for consultation with either the doctor or nurse.

It is necessary, on some occasions, for the reception staff to ask you for information if the GP requires it.  For example, if you wish to make appointments with the Nurse they will need to know what appointment time to allocate for you and the nurse may have to make some preparation prior to your arrival - depending upon your requirements.  Some procedures require lengthy slots of up to an hour and you will usually find that you will need to book further in advance for certain procedures and you will need to provide information to the staff. 

Practice Nurse

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many conditions and you may be seen more quickly. 

Practice Nurse services include:

Diabetic care, asthma care, lifestyle checks, cholesterol monitoring, blood pressure monitoring ,flu and pneumonia vaccination, immunisations & vaccinations (childhood, adult, travel), contraception (including repeat prescriptions for the pill), HRT care – including repeat prescriptions, dressings, removal of stitches, ear syringing & many other services.

Our nurse is seen by appointment but patients without appointments can usually be seen at short notice at the end of the session or fitted in if we have a cancellation – those patients with appointments have priority.

Some treatment room procedures are very lengthy and you may need to book well in advance for these.

Chaperones

All patients are entitled to have a chaperone present for any consultation, examination or procedure if they wish. This may be a family member or friend or member of our staff.  Your clinician may also prefer a chaperone to be present.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Failure to attend without prior notice may result in removal from the practice list.

 
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