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EMIS WEB UPGRADE PROGRAMME - INFORMATION REGARDING OUR CLINICAL SYSTEM PROVIDER'S UPGRADE TO AMAZON WEB SERVICE:


Practice News: The Practice uses a system called EMIS Web to manage clinical information about your care and health.


This system is provided by a company called EMIS Health LTD who acts as a data processor on behalf of the Practice. EMIS Health LTD also uses a sub-processor which is Amazon Web Services (sub-processor) who act under written instruction from EMIS Health LTD to store the data. Under no circumstances is it technically possible for Amazon Web Services to access any information about you. Should you have any concerns or queries please do not hesitate to contact the Practice.


STATEMENT FROM EMIS WEB: 


Third party processors


In order to deliver the best possible service, the practice will share data (where required) with other NHS bodies such as other GP practices and hospitals. In addition the practice will use carefully selected third party service providers. When we use a third party service provider to process data on our behalf then we will always have an appropriate agreement in place to ensure that they keep the data secure, that they do not use or share information other than in accordance with our instructions and that they are operating appropriately. Examples of functions that may be carried out by third parties includes:



  • Companies that provide IT services & support, including our core clinical systems; systems which manage patient facing services (such as our website and service accessible through the same); data hosting service providers; systems which facilitate appointment bookings or electronic prescription services; document management services etc.

  • Delivery services (for example if we were to arrange for delivery of any medicines to you).

  • Payment providers (if for example you were paying for a prescription or a service such as travel vaccinations).


Further details can be directed to future-data@emishealth.com   https:/www.gov.uk/guidance/use-cloud-first


clock_6 Please allow two full working days for repeat prescriptions to be processed and remember to take weekends and bank holidays into account.

 

Repeat Prescriptions

There are several ways to order prescriptions:

  • multicolour_pillsOrder online via the link at the top of this page. New users are required to complete a simple registration prior to using the service.
  • By phoning our prescription order line on 02476 612110 option 2. This is answered Monday - Friday between 09:30 and 12:30 only. Please note only prescription requests will be taken on this line.
  • By posting your request to us and including a stamped, addressed envelope so that we can post it back. You need to allow ample time for this given that post does not always arrive in a timely fashion.
  • By posting your request into our external post box by the front gate or into the post box on the reception desk
  • By faxing your request through on 02476 604173 

Pharmacy Collection Service

Your pharmacist may collect your prescription for you if you ask them to, but we will only accept prescription requests from you (or your carer).  We do not accept requests for prescriptions from pharmacies.

Electronic Prescription Service

The Electronic Prescription Service (EPS) is a service which is now available from Woodway Medical Centre It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from. See details under the separate tab above.

Unwanted Medicines

If there is anything you do not require on your prescription please tell the receptionist so that she can remove it. It is illegal for anyone other than the surgery to alter your prescription so please ask us before you leave the surgery.

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice nurse at least once every six months to review their regular medications and notification should appear on your repeat slip advising you of your review date.   Please ensure that you book your appointment for your prescription review in good time otherwise you may run out of your medication. 

Once your review date has expired further prescription cannot be issued without authorisation by the GP or Practice Nurse. 

 
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